Important Information
Onboarding hours: Monday to Friday, 8:00 AM to 5:00 PM CST.
Our onboarding team will contact you via email and WhatsApp to guide you throughout the process.
Call Duration
Each onboarding call lasts 30 minutes. This allows enough time to review your setup, answer questions, and walk through the key parts of the platform.
We recommend preparing your questions in advance to make the most out of your session.
Number of Calls by Plan
| Plan | Onboarding Calls Included |
| Fitune Free Forever | No calls included |
| Fitune Pro | 2 calls |
| Fitune Plus | 3 calls |
| Fitune Ultra | 5 calls + Fitune Coach |
Call Schedule by Plan
Fitune Free Plan
The Free plan does not include onboarding calls. You can always contact our team through email for any questions related to your setup: hello@fitune.io
Fitune Pro Plan — 2 call
1st Call — Recommended 1–2 days after selecting your plan:
-
- Overall setup progress
- Initial setup checklist
- Questions related to your website or app
2nd Call — Recommended before your launch:
-
- Final setup details
- Pre-launch questions and troubleshooting
- Launch recommendations
Additional support:
-
- Chat
- hello@fitune.io
Fitune Plus Plan — 3 calls
1st Call — Recommended 1–2 days after selecting your plan:
-
- Setup and progress review
- Setup checklist
- Contact migration scheduling (if applicable)
2nd Call — Before launch:
-
- Final setup review
- Contact migration confirmation
- Questions and troubleshooting
- Launch recommendations
3rd Call — Scheduled 1–2 weeks after launch:
-
- Post-launch follow-up
- General questions and support
- Platform experience review
Additional support:
-
- Chat
- hello@fitune.io
Fitune Ultra Plan — 5 calls + Fitune Coach
Plan Selection Day
Once your plan is selected, our onboarding team will contact you and provide the information needed to begin your setup and schedule your first call.
1st Call — Recommended 1–2 days after selecting your plan:
-
- Questions and troubleshooting
- Setup review
- Contact migration scheduling (if applicable)
2nd Call — Before launch:
-
- Final setup review
- Migration confirmation
- Pre-launch troubleshooting
- Launch recommendations
3rd Call — 1–2 weeks after launch:
-
- Post-launch follow-up
- General support and questions
- Platform experience optimization
Calls 4 and 5 are scheduled based on your specific needs and progress.
Premium support:
-
- Video calls with a Fitune Coach
- hello@fitune.io
What Onboarding Calls Are For
Onboarding calls are designed to guide you through configuring your platform. Typical topics include:
- Reviewing your services and schedule
- Setting up pricing options
- Explaining booking flows
- Answering configuration questions
- Troubleshooting setup issues
- Preparing your platform for launch
Our goal is that you feel confident managing your Fitune dashboard independently after onboarding.
What Onboarding Calls Are Not For
Onboarding calls are not intended for our team to fully configure the platform live during the call. The sessions focus on guidance, best practices, and reviewing your setup so you can manage your business moving forward.
If setup assistance is included in your onboarding scope, our team may complete certain configuration tasks outside of the call.
How to Prepare for Your Call
- Complete the requested setup steps beforehand
- Prepare any questions you have about configuration
- Share schedule or pricing updates in advance
- Ensure you have access to your Fitune dashboard during the call
What if I Can't Attend My Call?
No problem. You can reschedule directly from the confirmation email you received when booking. You can also reply to that same email and one of our representatives will help you find a new time slot.
After Your Onboarding Calls
Once onboarding is complete, you can continue managing your studio through your Fitune dashboard — adding services, updating schedules, adjusting pricing, and managing clients and bookings. Our support team remains available for questions as you continue using the platform.
Important Note
Fitune's onboarding process is designed to help studios launch quickly while learning how to manage their platform independently.
Our team provides guidance, best practices, and setup assistance within the defined onboarding scope, while giving you full control to manage and update your business operations moving forward.