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How to buy a pack / plan / membership again when you ran out of credits? | Fitune Help Center

How to buy a pack / plan / membership again when you ran out of credits?

Here is a brief guide on how to re-purchase a membership / plan / pack that a customer already has but has ran out of credits

Written by Fitune Team
Fitune Team Table of contents

This is a frequent question that we get so let's dive into how this is done, and what are the important considerations you have to have on this!
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🔹Understanding Packs and Credits

In Fitune, you can purchase packs that contain a set number of credits. These credits can be used to book classes, and they may expire after a certain period. Packs come in two forms:

  • Recurring Memberships: These renew automatically but cannot be repurchased while active.

  • One-Time Purchase Packs: These can be bought again once the credits are depleted.

Recurring Memberships: These renew automatically but cannot be repurchased while active.

One-Time Purchase Packs: These can be bought again once the credits are depleted.

⚠️ Important

  • If you have a recurring membership that is still active, you will not be able to purchase it again. If you run out of credits before the renewal date, consider purchasing a one-time pack to cover additional classes.

If you have a recurring membership that is still active, you will not be able to purchase it again. If you run out of credits before the renewal date, consider purchasing a one-time pack to cover additional classes.

🔹Step-by-Step Guide

Please refer to the article here: for steps on how to purchase a plan.

⚠️ Important

  • Repurchasing an existing one time plan with no credits is done the same way than purchasing a brand new one as long as the requirements mentioned on this article are met

Repurchasing an existing one time plan with no credits is done the same way than purchasing a brand new one as long as the requirements mentioned on this article are met

❓ FAQs:

  • Why can’t I repurchase a recurring membership?

    • Recurring memberships are not able to be repurchased. Consider buying a one-time pack instead.

  • What to do if the repurchase option is not visible?

    • Ensure that the pack is a one-time purchase and that all credits have been used.

  • Can I buy multiple packs at once?

    • Yes, multiple one-time packs can be purchased as needed as well as different recurrent subscriptions.

Why can’t I repurchase a recurring membership?

  • Recurring memberships are not able to be repurchased. Consider buying a one-time pack instead.

    • Recurring memberships are not able to be repurchased. Consider buying a one-time pack instead.

    What to do if the repurchase option is not visible?

    • Ensure that the pack is a one-time purchase and that all credits have been used.

      • Ensure that the pack is a one-time purchase and that all credits have been used.

      Can I buy multiple packs at once?

      • Yes, multiple one-time packs can be purchased as needed as well as different recurrent subscriptions.

        • Yes, multiple one-time packs can be purchased as needed as well as different recurrent subscriptions.

        Related Articles Add a membership, pack, or plan manually. How to create a membership Table of contents